Advanced Multi-Surface Manual by Mike Pailliotet & Bryan Thomson



Our goal with this manual is to help you create a full-service and higher profit cleaning and repair company. The skills we teach will enable you to expand your offerings and strengthen and build the relationship with your higher-end clients. 

This information was originally assembled to be a class workbook for our three day Advanced Hard-Surface course and has morphed into an all-encompassing how-to manual that can be of great value to carpet cleaning professionals looking to expand their service offerings. One-stop shopping, especially for home services, is appreciated by the types of clients you want to be working for. We hope that studying this information will make you hungry for more and that we see you in class someday.

While no trade can be taught thoroughly in only a few pages, the solid foundation you will learn in this manual will help you develop a new skill set which can provide a valuable income stream to compliment your other cleaning services. As with most things in life, practice makes perfect and as you are about to see, we are here to learn and practice A LOT! 

The two of us have been involved in the cleaning industry as technicians, instructors, influencers, salesmen, and manufacturer representatives for a combined 53 years, and we both agree that the most important element of mastering the subjects covered in this manual is being able to positively identify every surface and fabric that you’ll find in a client’s home. This will be discussed more throughout the chapters, but we just cannot emphasize it enough. If you are not able to do this yet, make it your goal to use every home and business that you walk into to practice your ID skills. 

Congratulations on investing in yourself and your craft. Good luck!


Advanced Multi-Surface Repair and Care Manual

Bryan Thomson and Mike Pailliotet




Chapter 1: Man-Made Tile Floors



Modern Porcelain Issues

Porcelain Splotchiness Remedy

Unglazed/Porous Porcelain


The pH Scale

Tool Choices


Cleaning Tile and Grout in Kitchens

Shower Stalls and Bathtub Surrounds

Toolbox Additions

Email and Blog examples


Chapter 2: Wood and Vinyl Floor Cleaning & Care





Cleaning Methods

Tools Needed

Topicals/Stripping and Application

Flat Mop information


Chapter 3: Natural Stone Floors & Countertops



Stone Resurfacing Overview

Clean, Condition, and Seal Stone Countertops 

Marble, Travertine, Limestone and Granite Identification

Tools Needed: Recondition/Top Clean vs. Resurface/Restoration 

Supplies Needed for Reconditioning and Top Cleaning Granite 

Procedure for Granite Reconditioning and Top Cleaning

Supplies Needed for Reconditioning and Top Cleaning Calcites

Chip Repair

Travertine Hole Filling



Chapter 4: Penetrative and Topical Sealers




Penetrating/Impregnating Sealers Absorption Test

Types of Penetrating Sealers Topical Coatings/Sealer Finish

Topical Coatings/Sealer Finish


Chapter 5: Grout and Caulking Repair




Color and Brand Selection 

Fortified Grout

Epoxy-Fortified Grout

Flexible Alternatives

Color Sealing, Application, and Removal

Backsplash, Bathtub, and Undermount Sink Re-caulking


Chapter 6: On-Site Area Rug Cleaning 





Cleaning Methods 



Chapter 7: A final word from Bryan


Chapter 8


Acquisition lists for work and vehicles and sales vehicles



“Mike Pailliotet and Bryan Thomson have produced the most thorough and complete manual on the subject of hard surface cleaning and repair that either of us has seen.  With the steady decline of wall-to-wall installed carpeting in homes and  buildings, the ability of a cleaning company to service hard surfaces is more critical than ever.  The very survival of a cleaning company may depend on its owner’s willingness and ability to service these floors.

We were especially impressed with the inspection steps, most all cleaning jobs may fail before they begin if obstacles to achieving a successful result are not discovered ahead of time.

The color photos and diagrams also helped better explain concepts that otherwise might elude someone not already familiar with the materials they will be cleaning.

We both found the section on area rug cleaning a pleasant surprise.  While not directly related to hard surface care, it is surely in the interests of any cleaning company that is doing such work to address those items that need to be rolled up and moved to do the work, and when possible, to leave all of the home or building’s floor and floor coverings clean.

Nicely done Mike and Bryan”

– Lee & Jim Pemberton


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